Frequently Asked Questions

student

faculty

graduate assistant

student

  • • Go to masterclinician.org

    • Click the “Join Now” button in the top right corner

    • Select the “Join as a Student” option

  • • Annual subscription is $54

  • • Go to masterclinician.org

    • Click the “Join Now” button in the top right corner

    • Select the “Join as a Student option

    • On the payment page, click “I Have A Code”

    • Input your University Registration Code

  • • Log into your account 

    • Click the pencil icon next to “Profile"

    • Click the turquoise “Manage” button next to your subscription renewal date

    • Select the “Cancel Subscription”option 

    - This will generate an auto-sent email confirming your subscription's cancellation

    - You will still have access to your account until the end of your payment period (one year from your last payment date)

  • You may request a refund if:

    • You are within 90 days of payment.

    • You have not done any work within MCN (including watching any portion of a video) during this payment period.

    To determine your refund eligibility, or request a refund, click the link below.

    AM I ELIGIBLE FOR A REFUND?

  • • Go to your “Assignments” section

    • Look under “Current Assignments”

    • Click on the assignment you wish to view

  • • If you do not see any videos listed in your My Assignments section, this means that your faculty member has yet to send you an assignment.

    • If you joined MCN, or were added to your professor’s group after an assignment was sent, they will need to re-send the assignment to you, as assignments do not send retroactively

  • • Go to your “Videos” section

    • Select the video you wish to view

    • Click on the turquoise “Create Assignment” button

    • Select the faculty member that has agreed to approve your observation hours

    • Click the blue “Assign Now” button

  • • Go to your “Videos” section

    • Select the video you wish to view

    • Click on the turquoise “Create Assignment” button

    • Select the faculty member that has agreed to facilitate your assignment

    • Choose your assignment type

    • Click the blue “Assign Now” button

  • • Go to your “Assignments” section

    • Look under “Pending Assignments”

    • Click on the pending assignment you wish to view

    • In the top left corner, click the pencil icon next to the current faculty member’s name

    • Select your new faculty member’s name from the drop-down menu

  • Go to your “Assignments” section

    • Look under “Current Assignments”

    • Click on the assigned assignment you wish to view

    • In the top left corner, click the pencil icon next to the current faculty member’s name

    • Select your new faculty member’s name from the drop-down menu

  • • Go to your “Assignments” section

    • Look under “Approved Assignments”

    • Click on the approved assignment you wish to view

    • Feedback may be present in the top “Faculty Debriefing” section, and next to the “Faculty Feedback” under individual questions

  • • Go to your “Assignments” section

    • Look under “Current Assignments”

    • Click the trash-can icon to the right of the assignment you wish to delete

    • Your watch-time percentage will not be reset

  • • Go to the “Contact Us” page

    • In the message box, please include

    ⁃ Your first and last name

    ⁃ Your explicit request for deletion

    ⁃ The name of the video(s) [Clinician Name | Patient Name (session number)]

    • Please note that, because deletion is permanent, we do require that you list and confirm all assignments you wish to be deleted

    • We will ask for confirmation before we permanently delete your assignment(s)

    • Your watch time percentage will not be reset

  • • Go to the “Contact Us” page

    • In the message box, please include

    ⁃ Your first and last name

    ⁃ Your explicit request for deletion

    ⁃ The name of the video(s) [Clinician Name | Patient Name (session number)]

    • Please note that, because deletion is permanent, we do require that you list and confirm all assignments you wish to be deleted

    • We will ask for confirmation before we permanently delete your assignment(s)

    • Your watch time percentage will not be reset

  • • Go to your “Assignments” section

    • Look under “Pending Assignments”

    • Click on the pending assignment you wish to view

    • Click the blue “Download PDF” button

  • • Go to your “Assignments” section

    • Look under “Approved Assignments”

    • Click on the approved assignment you wish to view

    • Click the blue “Download PDF” button

  • • Go to your dashboard

    • Click the turquoise “Download Observation Report” button

  • • Log into your MCN account

    • Do NOT input your credit card information

    • Click the turquoise “Download Report” button

  • • Click on your Profile Picture to go to your “Edit Profile” section

    • Click the turquoise “Edit” button next to your current email address

    • Input your new email address

    • Click the blue “Change Email” button

  • • Click on your Profile Picture to go to your “Edit Profile” section

    • Click the turquoise “Edit” button next to your current university affiliation

    • Select your new university from the “University” drop-down menu

    Changing your university affiliation

    • Any existing assignments (pending or assigned) will be “shelved” in your “Assignments” section so they can be restored to a different faculty member at your new university

    • Approved assignments will not be effected, and will still appear on your Guided Observation Report

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Entire Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Clip From Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

    • Drag the blue dots to set the beginning and end of your clip

    • Click the turquoise “Save” button

  • The disclaimer on our audiology videos is to inform students that the content is outside of the scope of practice for SLP, and thus cannot be used for guided observation hours in speech-language pathology under the 2020 ASHA standards.

    If the supervising faculty member (for those specific videos) holds their CCC-A ,they are welcome to use these videos as audiology guided observations.

faculty

  • • Go to masterclinician.org

    • Click the “Join Now” button

    • Select “Join as a Faculty”

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click on the turquoise “Assign Video” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Folders” section

    • Select the Video Collection you would like to view

    • Click on the video you would like to assign

    • Click on the blue “Assign” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Folders” section

    • Select the Video Collection you would like to view

    • Click on the blue “Assign” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Entire Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Clip From Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

    • Drag the blue dots to set the beginning and end of your clip

    • Click the turquoise “Save” button

  • • Go to your “Folders” section

    • Scroll down to “Question sets”

    • Click the blue “New Question Set” button

    • Input your question set’s name

    • Click the blue “OK” button

    • Click the blue “Add question” button

    • Input the text of your question

    • Select your preferred answer type

    ⁃ If using Multiple Choice, use the blue “Add Option” button to add answer choices

    • Click the blue “Done Editing” button to save the new question

  • • Go to your “Folders” section

    • Open the question set you would like to view

    • Use the “Student Created Default” should be hyphenated drop-down to select default category

    • This change will save automatically

  • • Go to your “Folders” section

    • Scroll down to “Student Groups”

    • Click the blue “New Student Group” button

    • Input your group’s name

    • Click the blue “OK” button

    • Click the blue “Add Students to Group” button

    • Select the student(s) you wish to add

    • Click the blue “Add Students” button

    Two things to keep in mind when adding a student to your group:

    1) If you are not able to find a student’s name, this means that the student does not have an active membership under your university affiliation.

    If they believe that they have created an active account under your university affiliation, please encourage them to reach out to us, so that we can assist them.

    This issue could be caused by a failed payment, but is most often the result of a student accidentally choosing the wrong university during sign-up.

    2) Assignments will not auto-send retroactively if a student is added to a group after the assignment has been sent.

    You will need to re-send the assignment either to the individual student, or to the group you have added the student to.

    If you are sending guided observation assignments, you can re-send the assignment to the group, as guided observations will not duplicate.

  • • Go to your “Folders” section

    • Scroll down to “Student Groups”

    • Open the group you wish to view

    • Click on the Student you wish to view

  • • Go to your “University” section

    • Click on the Student you wish to view

  • • Go to your “University” section

    • Click the “Active Only” toggle button to deactivate

    • Use the “Search Students” search bar to find the student(s) you wish to view

    • Click on the Student you wish to view

  • • Go to your “Reports” section

    • Look under the “Student Activity Report” tab

    • Click on the Student you wish to view

  • • Go to your “University” section

    • Scroll down to “Graduate Assistants”

    • Click the blue “New Graduate Assistant” button

    • Input your GA’s name and email address

    • Click the blue “Save” button

    Your GA will receive an email from no-reply@masterclinician.org with their password and instructions for log-in.

    If they do not receive the welcome email, this is most likely caused by their email service employing a "filtered spam" or similar feature. These systems can impede your ability to receive auto-sent emails such as a password-reset email.

    We would suggest that they check their email filter settings, and reset their password from the log-in page. They will want to make sure they can receive emails from no-reply@masterclinician.org.

    If they continue to experience issues logging into their GA account, please encourage them to reach out to us directly so that we can assist them.

  • Once you click “Approve Assignment” the hours for that assignment are automatically added to the student’s Guided Observation Report.

    On the Guided Observation Report, each individual guided observation is listed with the supervising faculty’s name and ASHA number, as well as the date that observation was approved. This is the faculty’s online signature for the hours earned in that video.

    Your are welcome to physically sign a hard-copy of the report (at the bottom of the printed page), but it is not strictly necessary due to the presence of your online-signature.

  • • Go to your “Assignments” section

    • Make sure the top right “Status” filter has “Pending” and “GA Reviewed” selected

    • Click on the assignment you wish to review

    • Your first round of debriefing is your review of the student’s answers. You can give additional debriefing via the “feedback” text-boxes

    • Click the blue “Approve Assignment” box

    Once you click “Approve Assignment” the hours for that assignment are automatically added to the student’s Guided Observation Report, with your online signature (Name, Date, and ASHA number) attached.

  • • Go to your “Assignments” section

    • Make sure the top right “Status” filter has “Pending” and “GA Reviewed” selected

    • Click on the assignment you wish to review

    • Provide feedback in the “Primary feedback” text-box

    ⁃ You can also provide additional feedback in the feedback text-boxes for individual questions

    • Click the red “Reject Assignment” button

    Once you reject an assignment, it will be returned to the student. They can then make edits to their answers and re-submit the assignment.

  • • Go to your “Assignments” section

    • Select the empty box to the left of the “assigned” status assignment(s) you wish to delete

    • Click the red “Delete Selected” button

    If a student has started working on an assignment, their answers will be deleted. However, their watch-time percentage will not be effected.

  • • Go to your “Assignments” section

    • Change the top right “Status” filter to “Assigned”

    • Use the other filter options, or sort by clicking the arrow icon next to the column headers

  • • Go to the individual student’s detail page [See “How to view an individual student’s detail page”]

    • Change the “Status” filter to “Assigned”

  • • Click on your Profile Picture to go to your “Edit Profile” section

    • Click the turquoise “Edit” button next to your current email address

    • Input your new email address

    • Click the blue “Change Email” button

  • • Click on your Profile Picture to go to your “Edit Profile” section

    • Click the turquoise “Edit” button next to your current university affiliation

    • Select your new university from the “University” drop-down menu

    Changing your university affiliation:

    Will delete any groups you have created.

    Will not delete any collections, or question sets you have created.

    Any existing assignments (pending or assigned) will be “shelved” in the student’s “Assignments” section so they can be restored to a different faculty member at their university.

    Approved assignments will not be effected, and will still appear on the student’s Guided Observation Report.

  • The disclaimer on our audiology videos is to inform students that the content is outside of the scope of practice for SLP, and thus cannot be used for guided observation hours in speech-language pathology under the 2020 ASHA standards.

    If the supervising faculty member (for those specific videos) holds their CCC-A ,they are welcome to use these videos as audiology guided observations.

graduate assistant

  • • Faculty can create Graduate Assistant accounts [See “How to create a graduate assistant”]

    • You will receive an email from no-reply@masterclinician.org with your password and instructions for log-in

    • If you do not receive the welcome email, this is most likely caused by your email service employing a "filtered spam" or similar feature. These systems can impede your ability to receive auto-sent emails such as a password-reset email.

    • We would suggest that you check your email filter settings, and reset your password from the log-in page. You will want to make sure they can receive emails from no-reply@masterclinician.org.

    • If you continue to experience issues logging into their GA account, please reach out to us directly so that we can assist you.

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click on the turquoise “Assign Video” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Folders” section

    • Select the Video Collection you would like to view

    • Click on the video you would like to assign

    • Click on the blue “Assign” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Folders” section

    • Select the Video Collection you would like to view

    • Click on the blue “Assign” button

    • Choose your Assignment Type, Question Set, and recipient

    • Click on the blue “Assign Now” button

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Entire Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

  • • Go to your “Videos” section

    • Select the video you would like to view

    • Click the blue “Save to Collection” button

    • Select an existing collection, or create a new collection

    • Choose “Clip From Video”

    • Keep the existing name, or input a custom name for the video

    • Click the blue “Save” button

    • Drag the blue dots to set the beginning and end of your clip

    • Click the turquoise “Save” button

  • • Go to your “Folders” section

    • Scroll down to “Question sets”

    • Click the blue “New Question Set” button

    • Input your question set’s name

    • Click the blue “OK” button

    • Click the blue “Add question” button

    • Input the text of your question

    • Select your preferred answer type

    ⁃ If using Multiple Choice, use the blue “Add Option” button to add answer choices

    • Click the blue “Done Editing” button to save the new question

  • • Go to your “Folders” section

    • Open the question set you would like to view

    • Use the “Student Created Default” should be hyphenated drop-down to select default category

    • This change will save automatically

  • • Go to your “Folders” section

    • Scroll down to “Student Groups”

    • Click the blue “New Student Group” button

    • Input your group’s name

    • Click the blue “OK” button

    • Click the blue “Add Students to Group” button

    • Select the student(s) you wish to add

    • Click the blue “Add Students” button

    Two things to keep in mind when adding a student to your group:

    1) If you are not able to find a student’s name, this means that the student does not have an active membership under your university affiliation.

    If they believe that they have created an active account under your university affiliation, please encourage them to reach out to us, so that we can assist them.

    This issue could be caused by a failed payment, but is most often the result of a student accidentally choosing the wrong university during sign-up.

    2) Assignments will not auto-send retroactively if a student is added to a group after the assignment has been sent.

    You will need to re-send the assignment either to the individual student, or to the group you have added the student to.

    If you are sending guided observation assignments, you can re-send the assignment to the group, as guided observations will not duplicate.

  • • Go to your “Folders” section

    • Scroll down to “Student Groups”

    • Open the group you wish to view

    • Click on the Student you wish to view

  • • Go to your “University” section

    • Click on the Student you wish to view

  • • Go to your “University” section

    • Click the “Active Only” toggle button to deactivate

    • Use the “Search Students” search bar to find the student(s) you wish to view

    • Click on the Student you wish to view

  • • Go to your “Reports” section

    • Look under the “Student Activity Report” tab

    • Click on the Student you wish to view

  • • Go to your “Assignments” section

    • Make sure the top right “Status” filter has “Pending” selected

    • Click on the assignment you wish to review

    • Your first round of debriefing is your review of the student’s answers. You can give additional debriefing via the “feedback” text-boxes

    • Click the blue “Review Assignment” box

  • • Go to your “Assignments” section

    • Make sure the top right “Status” filter has “Pending” and “GA Reviewed” selected

    • Click on the assignment you wish to review

    • Provide feedback in the “Primary feedback” text-box

    ⁃ You can also provide additional feedback in the feedback text-boxes for individual questions

    • Click the red “Reject Assignment” button

    Once you reject an assignment, it will be returned to the student. They can then make edits to their answers and re-submit the assignment.

  • • Go to your “Assignments” section

    • Select the empty box to the left of the “assigned” status assignment(s) you wish to delete

    • Click the red “Delete Selected” button

    If a student has started working on an assignment, their answers will be deleted. However, their watch-time percentage will not be effected.

  • • Go to your “Assignments” section

    • Change the top right “Status” filter to “Assigned”

    • Use the other filter options, or sort by clicking the arrow icon next to the column headers

  • • Go to the individual student’s detail page [See “How to view an individual student’s detail page”]

    • Change the “Status” filter to “Assigned”

  • • Click on your Profile Picture to go to your “Edit Profile” section

    • Click the turquoise “Edit” button next to your current email address

    • Input your new email address

    • Click the blue “Change Email” button

  • The disclaimer on our audiology videos is to inform students that the content is outside of the scope of practice for SLP, and thus cannot be used for guided observation hours in speech-language pathology under the 2020 ASHA standards.

    If the supervising faculty member (for those specific videos) holds their CCC-A ,they are welcome to use these videos as audiology guided observations.